Customer Support
We're here to help with any questions or concerns about your MM experience.
How Can We Help?
Our dedicated support team is committed to ensuring your complete satisfaction with every MM product and service.
📞 Phone Support
Speak directly with our support specialists for immediate assistance.
+1 (555) 123-4567
Mon-Fri: 9am-6pm EST
✉️ Email Support
Send us your questions and receive detailed responses within 24 hours.
support@markomora.com
24/7 submission
💬 Live Chat
Chat with our support team in real-time for quick answers.
Available on website
Mon-Sat: 9am-8pm EST
Support Services
Product Information
Get detailed information about our products, materials, specifications, and care instructions.
Order Assistance
Help with orders, shipping status, delivery tracking, and order modifications.
Returns & Exchanges
Guidance on our return policy, exchange procedures, and refund processing.
Technical Support
Assistance with product assembly, usage, troubleshooting, and care recommendations.
Custom Order Support
Updates and assistance throughout your custom design and creation process.
Account Management
Help with your account, preferences, saved items, and order history.
Frequently Asked Questions
What is your return policy?
We offer a 30-day return policy for all standard items in original condition. Custom pieces are final sale unless there's a manufacturing defect.
How long does shipping take?
Standard shipping takes 5-7 business days. Expedited options available at checkout. Custom pieces ship within the timeline provided during consultation.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by location. Contact us for specific information.
What warranty do your products have?
All MM products include a 2-year warranty against manufacturing defects. Extended warranty options available for purchase.
Can I track my custom order?
Yes, you'll receive regular updates throughout the custom design and creation process via email and your account dashboard.
How do I care for my MM piece?
Each piece comes with specific care instructions. General guidelines and detailed maintenance information are available in our care guide or through our maintenance service.
Self-Service Resources
Warranty & Guarantees
MM Quality Guarantee
We stand behind the quality of every piece we create. Our comprehensive warranty program ensures your investment is protected.
- ✓ 2-year manufacturer warranty on all products
- ✓ Lifetime craftsmanship guarantee on custom pieces
- ✓ Free repair or replacement for manufacturing defects
- ✓ Extended warranty options available
- ✓ Satisfaction guarantee on all purchases
Still Need Help?
Can't find the answer you're looking for? Our support team is ready to assist you with any questions or concerns.
Contact Support